Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. At this point in time, we are unable to complete a formal exchange for international orders. International customers (outside Australia), please note: Return shipping costs for international orders are not covered by Lyán the Label. 

To start a return, you can contact us at hello@lyanthelabel.com

Please note that these shipping costs are non-refundable.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at hello@lyanthelabel.com

Customers in the European Union may exercise their statutory right of withdrawal using the "Submit Withdrawal Request" form below or here. This form is available exclusively for orders delivered to EU member states and is not available for customers in Australia or other international jurisdictions.

Under the EU Consumer Rights Directive (Directive 2011/83/EU), EU customers may:

• Cancel their order at any time before the order has been shipped.
• Withdraw from their purchase within 14 days after receiving their order without giving any reason.
• Where an order is delivered in multiple shipments, the 14-day withdrawal period begins on the day the customer (or a person nominated by the customer) receives the final item in the order.

The form is provided to assist EU consumers in exercising their right of withdrawal under the EU Consumer Rights Directive (Directive 2011/83/EU), as amended by Directive (EU) 2023/2673. Submission of this form constitutes a clear statement of your decision to withdraw from the purchase contract. Upon receipt of a valid withdrawal request, we will promptly acknowledge your request and process it in accordance with applicable EU consumer protection laws.

 

FAULTY ITEMS

A ‘faulty’ item is one with a manufacturing defect that affects its function or durability and was present at the time you received it. Please note: natural colour variations in leather, or changes that occur with use are not considered faults. As our pieces are crafted in small batches, we encourage thoughtful purchases to avoid disappointment.

If you receive a faulty item, please notify us within 14 days of receiving the package. All items must be in new, unused condition with all original packaging. Faulty items may be returned for a refund. International customers, please note: Return shipping costs for faulty items are not covered by Lyán the Label.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item. Feel free to reach out to us at hello@lyanthelabel.com

SALE ITEMS

Please note that all sale items are final and cannot be returned, exchanged, or credited.

IMPORTANT NOTES

Taxes, duties, or customs fees incurred outside Australia are the customer's responsibility.

Due to the unique, small-batch nature of our products, we do not offer voluntary exchanges due to change of mind at this time. Please ensure you review product details, dimensions, and photos carefully before making a purchase.

If you have any questions or need assistance prior to buying, feel free to reach out to us.